Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 Orders & Shipping

Q: Where do you ship from, and how long does delivery take?

A: We ship from Hong Kong. Estimated delivery times are:

  • United States & Canada: 7–15 business days
  • Europe: 10–18 business days
  • Southeast Asia: 5–10 business days
  • Other regions: 10–25 business days

Delivery times may vary due to customs clearance and carrier conditions.

Q: Do I need to pay customs duties or import taxes?

A: Import duties, customs fees, and local taxes are the responsibility of the buyer and vary by country. We recommend checking your local customs regulations before placing an order.

Q: Can I track my order?

A: Yes. Once your order is shipped, you will receive a tracking number via email. You can use it to track your package on the carrier's website.

Q: Do you offer express shipping?

A: Express shipping options may be available at checkout depending on your destination. Please contact us at info@etmytalk.com if you need expedited delivery.

📻 Product & Technical Questions

Q: What frequency bands do your walkie-talkies operate on?

A: Our professional walkie-talkies operate on UHF (400–470 MHz) and/or VHF (136–174 MHz) bands depending on the model. Please refer to the individual product page for exact specifications.

Q: Do I need a license to use your walkie-talkies?

A: In most countries, operating a two-way radio on licensed frequencies requires a valid radio operator license. It is the buyer's responsibility to comply with local radio frequency regulations and obtain any required licenses. Please check with your national telecommunications authority before use.

Q: What is the communication range of your devices?

A: Effective range depends on the environment. In open areas, our devices can reach up to 5–10 km. In urban environments or buildings, range may be reduced to 1–3 km. Repeater systems can significantly extend coverage.

Q: Are your walkie-talkies compatible with other brands?

A: Our devices are compatible with other radios operating on the same frequency and using the same CTCSS/DCS codes. However, we recommend using ETMY TECH devices together for optimal performance and feature compatibility.

Q: Are the devices waterproof or dustproof?

A: Selected models carry an IP rating for dust and water resistance. Please refer to the product specifications on each product page for the exact IP rating.

Q: Can I program the channels myself?

A: Yes. Most of our models support PC programming via a programming cable (sold separately). Software and instructions are available upon request — please contact our support team.

🔄 Returns & Warranty

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unused items in original packaging. Please contact us at info@etmytalk.com with your order number to initiate a return.

Q: What does the warranty cover?

A: All ETMY TECH products come with a 12-month limited warranty covering manufacturing defects under normal use. The warranty does not cover physical damage, water damage (beyond rated IP protection), or damage from unauthorized modifications.

Q: How do I make a warranty claim?

A: Contact us at info@etmytalk.com with your order number, a description of the issue, and photos if applicable. Our team will assess and respond within 2 business days.

💼 Wholesale & Business Orders

Q: Do you offer wholesale or bulk pricing?

A: Yes. We offer competitive wholesale pricing for business buyers and enterprise clients. Please contact us at info@etmytalk.com with your requirements for a custom quote.

Q: Can you provide OEM or custom branding?

A: We offer OEM and custom branding options for qualified buyers with minimum order quantities. Please reach out to discuss your specific needs.

📞 Contact & Support

Q: How can I reach your support team?

A: You can contact us via:

We typically respond within 1–2 business days.