Refund Policy

Refund Policy

(Only for Order on etmyradio.com)

Last updated: May 19, 2026

At ETMY TECH, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully before making a purchase.

1. Return Eligibility — Walkie-Talkies & Hardware

We accept returns on walkie-talkies and hardware accessories under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original, unused condition — undamaged, unmodified, and in its original packaging with all accessories and documentation included.
  • Proof of purchase (order number or receipt) is required.

Items that do not meet these criteria may not be eligible for a full refund.

2. SIM Card & Data Plan Top-Ups — No Refund

⚠️ Important Notice: All SIM card activations and data plan top-up purchases are final and non-refundable once processed. This applies to all data recharge services, network subscriptions, and any prepaid connectivity plans sold through ETMY TECH.

Please ensure you select the correct plan and quantity before completing your purchase. If you have questions about which plan is right for you, contact us at info@etmytalk.com before purchasing.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • SIM cards and data plan top-ups (once activated or recharged).
  • Items damaged due to misuse, unauthorized modification, or physical damage caused by the customer.
  • Items with removed or tampered serial numbers.
  • Customized or special-order products.
  • Items purchased during final sale or clearance promotions (where noted at time of purchase).

4. How to Initiate a Return

To start a return on eligible hardware, please contact our support team at info@etmytalk.com with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the item if it arrived damaged or defective

Our team will respond within 1–2 business days with return instructions and a return authorization. Please do not ship items back without prior authorization.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrectly shipped item.

6. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.

8. Warranty

All ETMY TECH walkie-talkies come with a 12-month limited warranty against manufacturing defects under normal use. Warranty claims are handled separately from our standard return process. Please contact us at info@etmytalk.com for warranty support.

9. Contact Us

ETMY TECH
📧 info@etmytalk.com
🌐 etmyradio.com